Troubleshooting hardware | GoPhoto Help Center

DSLR camera

DSLR camera doesn't connect to the GoPhoto - DSLR camera app

Step-by-step guide

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Written by Lara
Updated over a week ago

Internal camera flash doesn't work

Step-by-step guide

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Written by Lara
Updated over a week ago

Tablet

My tablet is frozen

Step-by-step guide

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Written by Lara
Updated over a week ago

My keyboard is not showing

Step-by-step guide when your on-screen keyboard is not showing after connecting your handheld bluetooth scanner

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Written by Lara
Updated over a week ago

Printer

My printer is not printing photos

Step-by-step guide

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Written by Lara
Updated over a week ago

Changing print paper and ink roll

Step-by-step guide

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Written by Milan
Updated over a week ago

Upload

How can I see if my photos are uploading?

Explanation how you can see if the photos you have shot are uploading.

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Written by Lara
Updated over a week ago

The upload icon in the camera app is red / the photos don't upload

What to do when your upload queue icon shows red and photos are not uploading

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Written by Lara
Updated over a week ago

Photos are not appearing on the tablet

Step-by-step guide

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Written by Lara
Updated over a week ago

I don't see all of my photos

Step-by-step guide when you can’t see the photos that were shot at your location

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Written by Lara
Updated over a week ago

Scanner

Connecting a new handheld bluetooth scanner

Connect the GoPhoto - camera app with a new handheld bluetooth scanner

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Written by Lara
Updated over a week ago

How can I connect the GoPhoto - camera app with a handheld bluetooth scanner? (Optional)

Set-up a bluetooth scanner to quickly scan GoPhoto - PhotoPasses

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Written by Milan
Updated over a week ago

The scanner doesn't connect - handheld bluetooth scanner (Opticon OPN-3002n)

Step-by-step guide

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Written by Lara
Updated over a week ago

The scanner is not working - Opticon NLV-3103 fixed USB scanner

Step-by-step guide

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Written by Lara
Updated over a week ago

Trigger

Wireless trigger (Hahnel Captur) doesn't work

Step-by-step guide

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Written by Lara
Updated over a week ago

Cabled trigger (Canon Remote Switch) doesn't work

Step-by-step guide when your cabled trigger is not working

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Written by Lara
Updated over a week ago